Sometime the people who call for an ambulance really piss me off. Of course, I never let them see it, but the absurdity of some of these calls goes so far beyond the ridiculous, it’s amazing.
But, when I feel like I’m totally being taken advantage of, when my EMT certification seems like it means “Elderly Mobile Transport” or “Every Menial Task”, I remember that most people will only call for help when they’ve reached the end of their ability to cope.
Maybe they’ve had nausea and vomiting for the past day and at 2am, now they are feeling weak and dizzy and they simply just can’t stand it anymore. Or their back pain is so bad that they can’t deal with it alone. It might be the 72 year old woman who’s been caring for her husband with dementia for the last 5 years and tonight he was combative. Perhaps it’s the worried daughter, kneeling next to her father’s recliner, where he sits everyday on 2 liters of home O2. She looks up at you, with scared eyes and says, “Dad’s always short of breath, but tonight it just seems worse!”
When the issue is too much to handle alone, people reach the end of their “cope rope”. They feel it slipping from their grasp and they just can’t manage it by themselves. That’s when they call in the reinforcements.
That’s us.
Maybe it’s some oxygen and a smooth ride to the ER for the elderly parent with the SOB. Maybe it’s more serious and requires a Medic. Maybe it’s just us showing up to hold your hand and calmly say to you, “It’s ok. You don’t have to worry. We’re here now.”
Sirens and C-Collars and traction splints aside, our real job is to help you make the right decisions and look out for you. That’s what we really do.
Every morning when I finish a shift, I can look back at our calls and recognize the people who had reached the bitter end of that cope rope. They always call in the early morning hours, and they’re always the people who squeeze your hand at the end of the transport and say, “Thank you, I feel so much better now.” In my mind I can separate those people from the abusers and free ride seekers. That way I get a little balance, and keep from getting totally jaded.
Most of the calls I do don’t require ALS interventions. Sometimes just being there to take the weight off their shoulders is the best medicine.












